Hope are so-so. In my book you don’t get plus points for selling a known unreliable product then doing a great job of fixing it when it breaks- that’s bad service largely countered by good service, but people seem delighted with it.
I got a bit fed up with them over the pro 2 axles thing- they redesigned the hub to stop it breaking but wouldn’t even do me a discount on the upgrade parts, they just kept sending me the flawed original part which we both knew would snap again.
For me, definitely Loco this year- I sent him a shock for a custom tune, he phoned up and said “It’s not working right, you don’t need a custom tune, you just need it fixed”- that saved me money and cost him a sale basically, top stuff. Cotic as ever very helpful with my totally worn-out Hemlock, sorting me with cheap parts and offering a big discount on a new bike for really no reason other than that they’re top boys. Icycles and Just Bike Repairs in Juniper Green for fixing things.