I've just emailed customer complaints
I'm writing this letter from the 1st class carriage of the 17.30 from Bristol Temple Meads to Leeds.
In the 2 hours since we left Bristol we have seen the 'hostess', I use the term loosely as it's a very young man with a poor Movember moustache and an ill fitting suit, once when he offered us a small cup of coffee and some biscuits, the sort of complimentary items you get in a Travel Lodge.
He is currently sat on the floor of the guard carriage.
I've also taken a trip to the nearest bathroom, via the standard class carriage, as the 1st class toilet had a hand written note informing me it was out of order, the picture below shows what I found.
All I can do is find humour in this whole sorry journey but frankly it's quite shameful.
I've also attached pictures of my tickets so you're certain this isn't a wind up, which interestingly have been checked by 3 separate inspectors, glad to see you're so thorough in checking we've paid for the service we are not receiving.
Sent from my iPad