I returned some stuff via Collect+. I was anticipating £92.95, but received a refund for £59.95. I don’t understand why I’m short £33. Everything was fully packaged/unused, and nothing cost £33, and nothing can add up to £33. Can anyone shed any light?

Is the item now in the sale?

Was there a spend x and get y off discount running when you bought it ? If the refund takes you below the threshold then they claw ack the discount.

Just got full refund on some forks I sent back via collect+

Shouldn’t matter whether it’s in the sale…you should get back what you actually paid

Shouldn’t matter whether it’s in the sale…you should get back what you actually paid

Completely agree, just wondered if it was an error their end?

Actually, it will be an error their end, its just that seemed the obvios one..

have you asked them why?

I’ve had them give me a voucher then add the change to my paypal.

I have asked them why. No reply yet. I am assuming that it is an error until I hear otherwise. I just wanted to see if anyone else had experienced this.

EDIT: I can’t recall any discount, and it doesn’t show on the invoice. The total for the goods adds up to the total paid via Paypal.

Did you have £59.95 in your PP account and then the extra £33 came from your bank account? If so they probably would have refunded it that way too!

Sounds like some kind of conspiracy to me.

I had this before, emailed them and the balance was added to my account. No reason was given.

I had a delay that turned out to be cos they sent 2 of the faulty items back to the supplier first., All refunded now, minus coucher. I did chase tho when i didn’t see all the money.

WTF!? I emailed and now they’ve refunded a further amount, but now I’m over…
I’ll need to email them again.

how much over?

i wouldent e-mail them to tell them about over payment. did crc e-mail you about the underpayment?