Just received a stem from crc damaged,
Normally I would just order another one and send the damaged one back for refund.
But I used a £5 voucher when purchasing the first so would be out of pocket.
I rang up and explained this and was told I could still do this and they would send another £5 voucher with the replacement stem. Which was no good to me, long story short I was told the best they could do was if I return the stem then email proof of posting they would send out a new one next week.
I then suggested I order one now then when they receive the damaged one refund me the £5 and was abrubtly told no. Quite frankly I found who ever I spoke to quite rude and unhelpful.
I have been in a similar situation before and the lady I dealt with then was very accomidating and instantly emailed me a code to reorder my item.
So I am just going to send the stem back and order from someone else now, not because I will have to wait till the middle of next week but because I don’t have to ring up Ireland to be spoken to like an idiot. 😀