When are you going to realise that CRC didn't manufacture the light. Its not their fault that it doesn't work. It is the manufacturers fault AND the manufacturers responsibility to replace it. Your arguments are ridiculous!
er... i think you'll find that my contract of sale is with CRC. so it's their responsibility to do something about it. But at the end of the day, I accept that they've DONE what they are obliged to do, probably more (as in, just quicker).
BUT, my issue's not with that, it's the fact that they WILL let me get to the position I want to be in, just only by sending it back and ordering it again! it's not the fact that i don't agree with their policy that bugs me, what's really frustrating is the fact that i can achieve the result i want but only by jumping through a massive hoop of sending something i want back across to them only for them to send it back again!! aaarrgh! it'sjust completely unnecessary.
I'm not trying to stamp up and down 'cos i "can't get what i want", i'm just really exasperated that something so tortuous has to happen that could be solved with literally a few clicks of a mouse. I'm bewildered at the state the world's come to, to a state where we have computers that can perform heart surgery, control spacecraft and play chess, but where something has to be sent across the sea on a ferry in an envelope by someone fully in the knowledge that it will be sent straight back again because some database system requires that it be on a separate invoice. It's just exasperating that that has to happen when it's completely unnecessary, you know?
but isn't money the essence of your issue - your money?
no - see reply immediately above.