what a complete farce CRC's "fast track returns procedure" is.
You're apparently supposed to be able to order a replacement of something you're sending back before they receive it, in anticipation that you can get a refund once they do receive it, right?
I tried to use this method to replace a blackburn mars 4.0 which has completely *packed up* after only 3 months, and ordered a new light which cost more, and asked for a refund for the original one.
But now, they won't give me a refund - apparently I've got to have vouchers. Which I can't use for the new light 'cos I've already ordered it!!
When I complain about this, all they do is recite policies and procedures. The fact I've spend thousands there over the years is seemingly of no interest to them.
I could go through the farcical procedure of sending the new light back and ordering it again with the vouchers they've given me, but why the bloody hell should I have to?
Because they don't give a toss about resolving this issue to my satisfaction, I was wondering if anyone on here wanted anything worth about £17.99 or just over, that I could order for you using the voucher and then you could send me the amount less a couple of quid when you get it? Please email me if you do.
dotbike and merlin seem to have a lot more personal service so I'm thinking i'm going to be ordering from them in future. CRC - just don't bother! they've got FAR too big for their boots. don't give a stuff about customers, all they want to do is make money and if they piss off customers in the process, so be it.