blinking myhermes..
sold my phone to a phone recycling service, get an additional few quid if I use my own courier and as there’s a hermes dropoff point round the corner use them, as I have done several times before without problems.
parcel goes, insured for £100.
tracking OK, and after a couple of days it’s shown as delivered.
another day or so passes and I get in touch with recycle company to see if there are any problems. They’ve not recieved anything.
Copy them a screen grab of the tracking details. They state nothing was delivered at that time.
Take it up with Hermes, who state date and time it was dropped off and after a little more web chat email me proof of signature, a digital spider scrawl.
get that to recycler, who state nothing was delivered at that time.
get back to Hermes asking what now, to eventually be told they’d spoken to the driver who dropped the parcel into reception to ‘a lady’
fun eh?
so, ended up stating that they’d not completed our contract, which was to deliver x to y satisfactorily.
another hermes operative forwarded me the details of delivery, date and time and the signature, although the signature this time was totally different from the first.
currently have a claim in, but suspect the firts thing they’ll say is it’s in their excluded items, being electronic device, though that does state it’s for damaged items, so who knows.
I feel I need to be pre-armed and wonder if anyone has had similar experience and knows their way around, what I imagine to be failure to fulfil the contract between me and them.
?
thanks in advance.