Hi all im after some advice…
in june we visited a local sofa company who had a nice leather corner sofa we wanted to look at.
they told us they could do the corner piece in a proper right angle and not a rounded corner unit.
so we placed the order and waited……
fast forward to saturday and the sofa arrives and it has the wrong corner piece with it.
so i go into the shop straight after it was delivered and told them im not happy.
they told me there was nothing they could do on that day and come back monday.
so i went back to day and showed them the drawing the salesman did for us (which is also on the invoice) and told them again im not happy, the invoice also had measurement on which showed the right angle corner bit to be a metre square, the bit that turned op is 2 metres wide and just wont fit in our front room.
the sales man told us he would get back to us later today, which he did to tell us that they never promised us that and they cant get one??
we paid cash for the sofa, what are my rights as an unhappy customer??
i managed to find the sofa on a website which had the correct corner piece but this other company no longer sells that sofa??
help!!