I ordered an item on the internet. The company sent me a despatch note yesterday saying that the item had been sent by Royal Mail Special Delivery and it would be with me before 1PM today, and a signature would be needed. I took the morning off work to wait for it. Guess what? It never arrived.
Said company now tells me that it was sent Recorded Delivery and there's no guarantee when I'll get it. They refuse to refund postage costs - not company policy. All they say is that I'll just have to stay at home till it's delivered or it will be returned to them. They will then refund the cost of the goods, but not the postage.
Where do I stand? I've paid for a service that I've not received. I've taken a morning off work for nothing. And company are sticking a metaphorical two fingers at me. I can't visit them, they are in Lunnun and I'm in the frozen north.
Any advice from the STW massive?
