Anyone experienced this and how it get sorted? The return parcel is going back to CRC and cost £500, will i still get refunded in full? 😥

Have you spoken to CRC?

Collectplus actually advised me to contact crc as they might missed scanning it when the parcel arrived in CRC, but phone is Only mon-fri… So send them email instead and will call back monday. ….last scanned on tracking website is Leamington SPa Hub

will i still get refunded in full?

You’ll have to wait and see, but I’d be surprised if CRC don’t see you right.

Having just used the service, you should have a receipt showing you handed it to them so surely they are now liable?

Happened to me… CRC gave me a full refund.

They do have a time period however before it’s officially classed as lost.

Its been 3 weeks it just comes to my attention yesterday when my cc statement comes and hasnt been refunded yet..
So i tracked it back again in collect+ and showing it is still in their leamington spa HUB

Cheers dc11 thats comforting reply