I recently sold a black Thomson Elite stem on the classifieds here (got called up out the blue on my mobile from a blocked number)
It was in very good condition - there were a couple of tiny marks on it that at some point in the past I'd touched up with marker pen. I'd graded it 9/10 as a result. Once fitted, a foot away from the bike, you wouldn't know it wasn't brand new.
I'd been asking £35 posted. We agreed a price of £32.50 posted (postage cost was £2.60). Seems reasonable for something that sells between £60 & £70, if you can find one in oldskool non OS size in the first place.
Cash arrived via bank transfer, sent it off and expected to hear nothing more, as is usually the way.
Anyway, yesterday she called me up again to say she was very disappointed with it, how I'd mis-sold it, lied to her etc, it wasn't fit for purpose, not as described, etc because it was covered in scrapes. I offered to refund her if she sent it back, and after a bit of haggling (which included her threatening me with the small claims court) we verbally agreed to a refund of £32.50 (she wanted £35 to cover her postage costs I argued that £32.50 would mean we were both out of pocket by the same postage amount, which seems fair given that I think the stem *IS* as described).
This morning I get a snotty email from her, reiterating the content of yesterdays call and threatening me with Trading Standards (and including her bank details), to which I replied in as civil fashion as I could muster that as agreed I would refund her £32.50 once I'd received the stem back. I also suggested she just fitted the stem and got on with ridng...
Another (Very) snotty email has just turned up threatening me again with the Small Claims Court if I don't refund her first and for £35.
Now from where I'm standing I can't see much reason to act first. I have her money, she has my stem - that suits me fine. If she wants the money instead of the stem, well she needs to make the first move. As far as the postage goes, well if you return anything you've mail ordered you end up paying the return postage don't you? That's the risk of remote purchasing.
Given the way she's behaved so far, I'm deeply reluctant to just transfer her the verbally agreed £32.50, as I doubt I'll ever see my stem again. Frankly I couldn't give a flying F... about +/- £2.50, but it's become a point of principle now. I DO NOT LIKE being threatened. Especially over something so trivial.
So, thoughts please? Am I being fair or unfair? I've bought and sold a fair amount of stuff on STW over the years, and for the most part it's been a very painless experience. This is leaving a very unpleasant tsste in my mouth though.