I have to put a claim in after finding some damage to my new bike, which they delivered last week.

Are they good to deal with? Do they pay out?

I paid for insurance of £1,300 and anticipate claiming less than £100, if that matters.

pretty good actually.

calimed and got the amount back – although i did have to prove the value.

Cheers, nice to be reassured. They were very helpful on the phone actually.

What sort of evidence did you you have to supply, out of interest?

Pain the arse … A few years ago and despite a wooden crate they damaged an engine block, bent and cracked. They refused to pay out, but luckily got to speak to a friendly bod at the depot and got hold of their internal damage report – that said 'probably fell of tail lift' – their claims dept paid up after I sent them a copy

Absolute nightmare, they will drag it out for ever. Very off putting experience, I found.