In the age of Sat Nav , Google maps, Bing Maps etc ,the majority of people owning a mobile phone with mobile internet etc why is it that courier companies still cannot do the following.
a.Give a minimum of either a AM or PM time slot.
b.Narrow the above down to a 2hr window.
c.Find places.
I have worked as a mobile field engineer for 20years for various different companies and can’t recall ever not being able to find somewhere, if its difficult to find then you just ring the customer not rocket science.
There must be some kind or route planning going on at office level to be able to allocate the drivers there workload/drops so why are they unable to give some kind of eta, the only company I have known to do this is DPD.
Saw a article the other day about how Amazon looking to reduce costs may be sending more of there shipments by Yodel effectively vying neck and neck with Sh!tty Link for worst courier company in the UK.