So we have a mortgage with C&G, and we are buying a new place. As background, the last purchase ended up with us starting proceedings against C&G as they were so crap.
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So with some trepidation, I called them this morning…
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2 phone calls, 5 times forwarded on to colleagues as ‘they were not the right department’ – and then the lady suggests they cannot give me a quote / options as she is not the sales lady, just the new lending team…
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The manager I was put through to also seemed nonplussed that I wanted to compare their offer to other providers…
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What a useless shower of incompetent, dis-organised and thick monkeys.
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I refuse to give my money to a company that cannot organise the sales team, let alone actually sort a product out.

are you tied with your mortgage deal to them?

Other lenders are available 😉 , i’ve had a c&g mortgage for years and never had an issue…. apart from them trying to lend me more than i wanted…. My view is they are all a shower of… its just a case of hitting lucky with individuals who work for them who may be switched on…

Time to speak with a mortgage broker? If you started proceedings against them last time, how the devil are you still with them or considering giving them business this time?

I was considering at they (on website and in letter with mortgage statement) were suggesting I could borrow more (which we need), or port the (good) deal we have all for no fees, free valuation and free legals.
The fee/costs would save £3.5k+ Worth taking a chance on.
Anyhow, they wont help. It has taken 1hr 30 mins and 11 people on the phone to tell me that….