So i had the miss-fortune of renting a car via GoldCar in Teneriffe the other week. Not my first choice for a rental but my Avis booking got screwed up so we had to go with Goldcar.
Looking at my Credit Card statement on Friday i noticed they’d charged me an extra £50 wihtout any communication.
After several hours of failed communication i managed to get hold of them via Twitter & Facebook where they advised it was becuase i returned the car 9hrs late. I’m not sure how this could be possible as i was already back in the UK!!
I’ve provided evidence of my boarding pass on a plan 7hrs prior to this time and a timestamped pic of the car in the drop off area. They’ve now gone quiet and not responding (3days now)
Any suggestions on how i reclaim my money? Can the bank do anything or is it too low a value and i’ll have to suck it up??
Definitely a rental company toa void judging by all the negative reviews and expereinces out there