I’ve had no issues buying stuff and getting it delivered, however their packaging/dispatch policy seems bizarre.
I recently ordered a pair of Hope XC wheels, a few metres of gear outers and a couple of gear inners (plenty of room in the Hope box for the inners and outers); bizarrely there were sent as 3 separate tracked (and presumably charged for) packages. I’ve also recently ordered some tubeless kit which arrived in a largish box with lots of vacant space; the tubeless valves for some reason were sent separately by tracked parcel.
All of the above were in stock items. From my point of view the postage was free and I appreciate that they have more than one warehouse but it just seems odd.