I live in Spain but have a UK bank account as well as a Spanish one.
As I have no day to day need to use my PIN number as all my transactions use internet banking so being a bit crap, I’ve forgotten it. No problem, I’m back in the UK at the moment so I’ll call into the branch and get a new one. So in I go and explain my incompetence,the “computer says no” teller says, we cannot give out your PIN in branch, we will have to notify HO and post it to you.
I sort of understand this, identity fraud and all that, so I say, I’m only here for a week, any chance of an exception but get a blank no. I say so you’ll post it to my address in Spain and I’ll just suck it up this visit? Ah, no we dont post documents overseas! So I’m completely stuffed, how is it that the banking industry can have a “There may be dragons”attitude to the world outside this island? Words fail me.