Viewing 21 posts - 1 through 21 (of 21 total)
  • Car warranty – what are the servicing rules?
  • manvstarmac
    Full Member

    I bought my first ever new car last May and the mileage is such that it’s about to need its first service. In 45 mins the Peugeot garage will be open and I can ask, but in the meantime I thought I’d reach out to the collective wisdom to STW.

    Do I have to use a Peugeot garage?
    Or will the independent I normally use be ok if he has the diagnostics?
    Presume if I can use the latter any parts would have to be originals?

    Thanks in advance

    thegreatape
    Free Member

    Peugeot approved parts possibly?

    Think there was an EU ruling on this once upon a time, in the consumers favour. Someone will know for sure though, I’m very much an ‘I think’.

    bruneep
    Full Member

    No
    Yes, needs to be vat registered. Keep receipts etc.
    Yes

    1st service is no more than an inspection on most cars.

    Shop about for prices, surprisingly my main stealer was as cheap as others.

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    ScottChegg
    Free Member

    It has to be serviced according to the schedule, by anyone.

    Google ‘block exemption’

    grantway
    Free Member

    Isn’t in your terms and conditions, if not best ask the Garage
    I know some say you need to keep it serviced but you can go to another Garage

    steveh
    Full Member

    My understanding of the generally accepted rules are that the work can be done by any car registered garage and that parts must be of equal quality to oem ones. How you’d ever prove they were in the event of a problem I’ve no idea so original parts for me.
    The risk is in the grey areas of goodwill warranty, if it’s not been done at a Peugeot dealership then you won’t have a chance. So this is for things possibly just outside the warranty period or which may not normally be covered.

    manvstarmac
    Full Member

    Thanks for all those. It probably is in the t&c’s and I’ll call Peugeot to double check before I go to my independent if that’s an option (sounds like it will be).

    I’m less bothered about cost than convenience. The garage I use is at the bottom of the road from work, so I drop the car and walk 5 minutes. The nearest Peugeot dealer is the wrong direction by 20 minutes drive so leave work early to drop the car one evening or late for work if I drop in the morning. Plus I trust my garage who seem to discuss things and offer options with reasoning rather than plumping for the choice which will make them the most money.

    Sui
    Free Member

    The French generally don’t give a shiz about laws. The French forecourt retailers backed by French government are mandating 10 % ethanol in fuel now, without distinguishing on the pumps, this has been going on since 1st Jan and it’s causing issues alread, the EU commission is up in arms over it, but are powerless to do anything..

    Edit biodiesel not ethanol

    chrisdiesel
    Free Member

    I work for Peugeot/citroen due to block exception servicing outside dealer group will not invalidate the warranty… BUT!!!
    You have it service by an independent and the Ecu has a fault that causes the particle filter to not regenerate for instance… And they don’t notice/fix it/send you to a dealer for it… And the particle filter dies… £££ I could look into the Ecu historically and find at the service the Ecu fault codes wasn’t read. Then your warrenty is invalid because you haven’t carried out the servicing properly because the garage hasn’t carried out the SERVICE MANDATORY operations.
    Also say the turbo dies a few months outside warrenty… The first thing they look at it’s full dealer history. If not that’s the very first reason for refusal.
    Nothing wrong with indipendents, some fanatic ones out there, but they all tell you it won’t cause warrenty issues but I deal with problems like this daily.

    suburbanreuben
    Free Member

    When you come to sell it, many potential buyers would be looking for Peugeot dealer stamps in the log book. Your local garage may be very good, but I don’t know that…

    chrisdiesel
    Free Member

    V good point by above

    breadcrumb
    Full Member

    And there’s no saying a dealership is any better.

    I’ve known some right monkeys work for various dealerships!

    monkeychild
    Free Member

    I’ve known some right monkeys work for various dealerships!

    Throw parts at it until it works.

    almightydutch
    Free Member

    All of my vehicles, new or old, go to my local VW specialist Midland VW Their reputation is second to none but its really helpful when the owner is your best mate. 😀

    Warranty always upheld by Stealers for term of warranty but as said no goodwill gestures.

    hora
    Free Member

    Peug/Citroen garages will service and change what needs doing. A stamp from Miggins &Sons can mean anything.

    At the very least a main dealer stamp means you aren’t cost cutting.

    I’m not arguing other pros and cons but at PX etc time OP your savings?

    hora
    Free Member

    Almightydutch. Sorry no. Dealers DO acts of goodwill. They also do contribution etc if the customer has shown recipricol loyalty.

    sharkbait
    Free Member

    A dealer will also apply car software/hardware patches (that do not constitute a recall) as part of a service that an indy will not do.

    I’m not a fan of dealers (and a mate owns a Peugeot dealership) but with a new car I’d not mess with an indy until well after period is over for servicing in order to keep the goodwill/stamps. For the odd stuff like brake pads/disks though I’d go indy.

    timba
    Free Member

    It’s a form of insurance…if you think (the example used above) that your turbo will fail just outside warranty and that the manufacturer will help you out, go to a dealer

    If you ask the indy whether they can read the ECU for faults, and they can’t and this invalidates the warranty, go to a dealer

    If you trust the indy to do a thorough job and price well, go to the indy

    I have had good and bad with dealers. £50 for Mobil 1 engine oil (didn’t ask for it) when maufacturer’s own was £29. Went indy subsequently (no other local dealers). The dealer later did a warranty damper replacement without a quibble

    Currently with dealer (different make) reasonable prices. Topped battery charge up (and a printed battery report) at no cost

    squirrelking
    Free Member

    Good dealers? After some of the experiences I’ve had from them I would rather take my chances at a recommended Indy than risk things not getting done. At the end of the day it means nothing if the dealer is the type to claim work done that hasn’t and will probably leave you hanging if you’re relying on goodwill.

    To be honest I’d save your money and use what you saved to buy an extended warranty at the end of the original warranty period unless you know your local isn’t going to play dirty.

    hora
    Free Member

    I’ve had shit experience with main dealers (Toyota) and Indies (who aren’t exactly bargain basement pricing especially if its a repair/replace).

    Subaru main dealer helped me out. Also good experiences at Citroen and Mini (my bosses but i called up/liaised on it- 6yr old full mini history. Car needed a 1.2k repair. Mini agreed to only charge £250 labour).

    iamtheresurrection
    Full Member

    Maybe we need to differentiate between main dealers who are part of a big group, and those who are still family ran, privately owned businesses (admittedly there are less and less of them). I’ve had mostly good experiences at the latter, mostly bad at the former…

    Personally, I’d keep to a main dealer within warranty period. There’s often not that much difference in cost anyway.

Viewing 21 posts - 1 through 21 (of 21 total)

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