Wife involved in clear cut non-fault accident with witnesses and statement from guilty party to confirm. Pretty hefty damage to our car. But Mrs Wife fine, which is a relief as 8 months pregnant.
Police advised contact our insurers for recovery, did so, car now in drive awaiting next steps (our insurers ok with this). Need to get hire/courtesy car asap for wife to get back to work. To expedite things our insurers have passed us on to 3rd party Credit Hire Organisation called Albany Assistance, who also offer credit protection policy FOC. Is this normal? Should we not just claim from at fault driver's insurance? Any experience here of using CHOs? The bit I'm really dreading is the battle over where to get the car fixed... first garage suggested was one in another galaxy... are we within our rights to push for local main dealer repairs (Late 2010 VW Passat, which until 16.30 this eve was as new with fvwsh)?
All tips, pointers, support and guidance welcome - I hate this stuff. Thanks!
PS - huge vote for Passat and modern technology here. A car pulled out on Mrs WJ who was travelling c. 50mph in NS zone, crash was a tbone. ABS, airbags and seatbelt tensioners are a world away from the pointy steering column of our late Mk1 GTi