Patriotpro - calm down dear. You seem angry that I hold a different view and am presenting another angle. It's nothing personal, just a different opinion and from the perspective that the customer is definitely not always right.
Not sure how many bikes Canyon have dold, but I see a lot on the trails and a quick google search reveals 300+ employees at their HQ, so a significant sized operation.
Sadly there will statistically always be problems, but on here and in real life, it appears the majority have had a good experience.