@crazy-legs
its a great point you raise – honesty always goes a long way when attempting to make a claim for warranty
both the shops and the distributors / manufacturers are not stupid and have heard it all before – which is why the bike industry has the term “JRA” (just riding along…)for customers who claim no wrong doing when their frame has suddenly snapped
the OP was very honest about the cause of his breakage and I can tell you that this information would have been passed back to SBC UK who always appreciate honesty, they will do everything they can to help you back onto the road because you have not tried to B.S. them with a funny story
in comparison, today I had a customer who has cracked a brand new CF seat post which had I fitted last night (using Finish Line fibre grip and torque wrench)
He claimed the seat post slipped whilst riding home so he ‘adjusted it’ using his torque wrench and it has magically cracked…
despite myself and the store manager having a conversation with him last night (after fitting his seat post) where he told us he did not own a torque wrench….
….and we even brought a torque wrench out of the workshop to show him what it was, and explained how important it was to use one for fitting CF components. also told him he could get a Ritchey torque key quite cheap which would be ideal for his needs.
this morning when he has brought said seatpost into the store claiming either the seat post or his frame are defective, he magically produced a well-used torque wrench he claimed to be “his torque wrench”, despite the conversation we had only hours before 😉