Moved house recently and gave BT ample notice to move our line and broadband provision to the new address. They've cocked it up. In fact they've cocked it up twice. Long story and I'll try not to turn it into a rant. It seems the previous occupants had the line unbundled, which is fair enough and exactly why we gave loads of notice, to make sure there was time to address this. However its become clear that the sale team at BT simply never instructed the work and have erased all evidence of our initial order (while generating a new order independent of us the day after the works was scheduled to be completed). The engineers have so far failed to start work at the exchange and the new connection date has passed, and now we've been given yet another connection date more than a week from now. Fizzzzzzzzzzz.
Anyway it occured to me that if I could find out who the previous broadband provider was I could move my account to them instead, and they should be able to connect me almost immediately.
So can I find out who the previous provider was? BT must know as the service will still be going through their exchange even if its a third party box of tricks thats installed. Are they obliged to tell me?
