My internet connection isn’t good enough when I’m working at home. Speed is usually adequate given it's ADSL but sometimes it runs a lot more slowly and I can't use VOIP because the connection keeps on dropping. My work's VPN could be a factor but it's OK in other locations so I'm going to discount it. I guess my cheap router may be at fault for dropping connections but it’s not responsible for the whole internet either disappearing for an hour or running like the hamsters are sedated (last time this happened I did a speed test plugged directly into the router and it wasn’t the wifi at fault). I also have a very crackly phone line which makes me suspect the line in to the house. My local exchange has recently been upgraded to FTTC so I’m looking for a new fast broadband deal. The current ISP (Vispa) isn’t especially cheap and reliability isn’t as good as I’d like so a new ISP is on the cards. It might also be time for a router which wasn’t picked because it was the cheapest in the shop. Thing is, if the connection into the house is crap I’ll still have problems…
What order do I try to eliminate problems?
How can I test if the quality of the phone line is an issue?
If the phone is making things worse how do I get it fixed? Does this mean the horror that is OpenReach?
Recommendations for an ISP which can help with this would be appreciated. I’m prepared to pay more for an ISP capable of sorting stuff out and not expecting me to do it for them. Suggestions?
thanks for any help and sorry for writing an essay