I work in a small export department, only three of us and we use an external travel agent for the sheer time saving, ease, convenience and their expertise. Travel agents have a parallel line of access to information and resources that Joe Public just can’t get and they can secure deals we never see, especially if they are close to one or two of the airline reps. They can also deal with visas through a contact in London.
Over the years though we have found that as business travel agents grow and merge you become less important to them and you tend to get taken for granted. We recently sacked a firm in Bolton for this reason and at the moment we are using a small independent firm in Rawtenstall, just down the road from Ride On Cycles and STW Towers, called Colletts Travel. They are very good and very efficient. You can deal by phone and email; I’ve never met them although the sales manager has been here once or twice.