Yep. Our bioler packed in and after a bit of reading opn the internet I realised this was the issue so spent about two hours pouring boiling water over it (which didn't fix it). The pipe doesn't even go down it's completely horizontal so the water just sits in it and freezes. Because we have British Gas homecare, we had to wait for them to get someone out so we had no heating or hot water for almost three days.
British Gas guy came round, took one look at the pipe and sawed it off where it comes out of the wall.
"We'll come back when we're quieter and put the pipe in properly", he said. "which cowboys put that one in?", he asked.
This was the moment I'd been waiting for…..
"British Gas."