Anybody know how long they legally have to fix your boiler?
We've been without a working combi boiler for 5 days now, apparently it's going to be at least 2 weeks.
Ideal Isar m301000 has a leaking heat exchanger, covered with Homeserve but the problem is that Ideal don't have the part, having to get it made at their factory in Hull so the customer services say, (didn't know we made stuff in the UK anymore) which doesn't open until 3rd January!! It's Ideal engineers and customer services etc that we're dealing with, but I can see this dragging out well after the first week of January.
What is even more annoying is that it looks like I can get a new heat exchanger or whole heat engine on ebay and some other online spare part shops.
Would love to demand they fit a new boiler because of the delay in getting the part!

