Long story short – booked a deal for a meal for my parents at Marco Pierre White’s steakhouse in Birmingham, as it was a surprise I did not want them to have to worry about any costs. contacted the restaurant explaining the situation and they sent me a form. I completed the form with my card details and the offer that I had booked and returned. i took my parents to the restaurant, the waitress had the details of the booking and off they went. The following day I checked my account and there was a payment to the restaurant of a significantly increased amount to the deal I had booked. Later that day there was a second payment to the restaurant of an even larger amount. I contacted them, have itemised receipts for the 2 bills and was promised a refund in 3-10 working days. This has now elapsed and no refund has been forthcoming.
How do I proceed to obtain my refund which is in excess of £150?