mrs julian went to return some tyres yesterday that she doesn't need for 24/12 tomorrow (having 'acquired' some better ones) -they were still on the hanger, still ziptied together and still had price labels on them, complete with till reciept for 6 days ago.

The bloke in the shop "let her off" the 'usual' 10% restocking charge on returns. Any other bike shops do this? It is honestly the first time I have ever come across any walk-in shop type retailer of any sort saying this. (although first time either of us has returned anything to a bike shop, mind…)

If its of any relevance, she bought the tyres at full rrp on a debit card and was refunded onto same debit card. Goods in perfect resaleable condition and 6 days after initial purchase.

Are you liable for any debit charges – don't know – just a thought – but wouldn't have thought its a problem if its just going back on the hanger?

Under distance selling regs, they can't charge you (so long as the goods are saleable.)

But in a face-to-face retail situation, they're not under any obligation to even refund, and can charge up to 25% if they want.

Under distance selling regs, they can't charge you (so long as the goods are saleable.)

But in a face-to-face retail situation, they're not under any obligation to even refund, and can charge up to 25% if they want.

Interesting descrepancy there Brant – knowledge is Power!

it's to do with the online shopper not being disadvantaged, and being able to assess the product in the same way they would if in a shop.

people confuse consumer rights with stuff that Marks and Spencer have done for years. Just cos that's their policy doesn't make it law.

Brant is right. Retailers are under no legal obligation to exchange/refund goods. Most do though as goodwill to the customer.

thanks for clarifying that peeps.