I'm having a nightmare at the moment.
Nationwide cancelled my B&C approx a year ago because I didn't reply to a letter I never received, leaving me sat in an uninsured house unbeknown to me, with 2 grands worth of uninsured bike. Upon a hasty renewal of my policy, I specified my new bike to be added at it's new higher value. The policy came through and stated pretty much that bikes were not covered. After trying to get to the bottom of it three times I was eventually told it was because it was too expensive.
Then begins the search for a new insurance company and I got an online quote from More Than and specifically requested bike cover at the stated value. Policy comes through and guess what – no bike cover. After a not so quick call to India, I was told that I had not requested bike cover, but a seperate quote would be sent out. Three weeks later and no quote, so an e-mail was sent in preference to another conversation in pidgeon English. I'm currently awaiting a response and the missus is getting increasingly irate at the fact a bike has been sat in our lounge for nearly three months now.
My patience is wearing thin, but I'm determined not to pay for specific cover at £25 odd per month.