Bike bought online doesn't match description/spec

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  • Bike bought online doesn't match description/spec
  • Premier Icon Bregante
    Subscriber

    The seller pays. Not you. According to this:

    Returning items – cooling off or breach of contract?

    There is a difference between :
    1. returning an item under the cooling off period and
    2. returning an item that does not conform to the contract (e.g, it is misdescribed, not durable, breach of contract etc).

    ANY item that is purchased and returned under 2 (above) is done so as a statutory right and as such the exclusions that normally apply (such as personalised items) do not apply to these. Remember, the exclusions only cover returns made under the cooling off period.

    Further, when an item is returned under 2, THE SELLER, NOT YOU, PAYS THE COST OF RETURN.

    http://www.consumeractiongroup.co.uk/forum/showthread.php?162623-Guide-to-the-Distance-Selling-Regs-and-returns

    MoseyMTB
    Member

    Ah brilliant I will give them a ring tomorrow as I’m not impressed at all.

    b r
    Member

    Did it not have the usual ‘can differ to what is pictured’ comment?

    And are the forks worse, or just different?

    MoseyMTB
    Member

    It’s more of a case the travel is wrong, it states a 120 fork when in reality it’s a 100.

    Premier Icon Drac
    Subscriber

    And are the forks worse, or just different?

    Doesn’t matter as he can return it saying he’s changed his mind and they have to pay.

    b r
    Member

    It’s more of a case the travel is wrong, it states a 120 fork when in reality it’s a 100.

    Eh? Do you mean the fork isn’t using all its travel, or something else?

    Can you post up the advert?

    Doesn’t matter as he can return it saying he’s changed his mind and they have to pay.

    No, they only pay (the shipping) when there is a problem, not if he’s just changed his mind.

    MoseyMTB
    Member

    It’s advertised incorrectly as a 120mm travel for when it isn’t. It’s a 100mm travel fork.

    The fork description is right the travel is wrong. If you bought some 120 recons and they sent the 100 version you wouldn’t be happy right?

    glupton1976
    Member

    No need for what was here after your edit.

    sbob
    Member

    Is the travel adjustable?

    druidh
    Member

    JnrDoug wrote:

    It’s more of a case the travel is wrong, it states a 120 fork when in reality it’s a 100.

    Not trying to be smart, but how do you know they are only 100mm?

    MoseyMTB
    Member

    No it’s obviously just a mistype as the fork model and number match they just have the travel wrong. I could have got the 100mm version for less money.

    MoseyMTB
    Member

    Because I have since found out the model they are only come in 100mm.

    I appreciate any advice here cheers.

    druidh
    Member

    JnrDoug wrote:

    Because I have since found out the model they are only come in 100mm.

    Cool. It’s just that the fork manufacturers sometimes come up with special “OEM” models of forks that might not have a direct equivalent in the Retail range. Fork travel, steerer material, axle type are all known to change.
    ____________________________________

    Hi GW – * waves *

    MoseyMTB
    Member

    Thought we’d moved away from that with the sales of goods act (you can’t guess I had to look that up right ;-))

    MoseyMTB
    Member

    Yeah to be honest with all the hassle of boxing it back up waiting in etc I may as well just keep it.

    I have a sneaking suspicion I’ll be upgrading the fork pretty soon anyway.

    Well that was a quick change of heart right, sorry for wasting your time and I really do appreciate the advice.

    glupton1976
    Member

    Are they one of those forks that you just remove a spacer and get the extra travel that way?

    sbob
    Member

    Definitely not one of the adjustable Recons then?

    MoseyMTB
    Member

    They are Tora’s and the 302 version only state 100mm. Like I said I guess it’s just a mistype rather than anything else.

    Junkyard
    Member

    Caveat emptor

    Said like a true capitalist I mean after all its not likr they sent him the wrong thing is it

    druidh
    Member

    A quick google on Tora 302 120mm comes up with several hits showing that there is, indeed, a 120mm variant.
    ____________________________________

    Hi GW – * waves *

    MoseyMTB
    Member

    I bought a bike online and it was delivered yesterday, I built it up (as in attached the wheel/handlebars) and noticed that the forks are not the ones advertised on the site.

    I have emailed the store and they say I can return the bike for a refund in unused condition (which it is as it was only assembled) but at my cost.

    Can this be right? Why should I pay for the return delivery, that I imagine will be at least £30 for a full bike, when their site has the wrong information.

    Any ideas where I stand with this?

Viewing 22 posts - 1 through 22 (of 22 total)

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