This is a really interesting thread for us.

It shows how important it is to interact with customers and be a like minded cyclist rather than a faceless business.

That’s why we’ve set up relationships with bike mechanics around the country. If something like this happened to one of our customers, we’d have arranged for the right saddle to be sent to a mechanic who would have come and fitted it for you, and taken the other one away.

We don’t always get it right, but when we get it wrong, we make sure that we learn from it and get it right next time.