Just like to say thank you for very prompt service from Ribble bikes!
Ordered a new Di2 road bike from Ribble last week and when it turned up one of the Di2 cables had split, probably during transit:
Not brilliant but these things happen.
Emailed them Friday lunchtime, response from Ribble was that they were very sorry and that they would send me a replacement cable and new bar tape to fix the problem. Great I though!
Well the replacement cable(s) and tape turned up at 8am on the Saturday morning, less than 24 hours from me emailing them!
I used them to order a new bike an R872, and first one was bust, (again probably in transit) they were very helpful, kept in contact while new frame was built up. All good.