I’m a bit upset with them at the moment. I like the company and love my bike – even buying that was initially a ballache. it was as if they didn’t want to sell me it. Was a frame only option, but wanted them to spec and build it for me. Took 2 months (no word of a lie)to even make me the sale – due to lack of responses to my emails. It’s a couple of £k of bike so not the most expensive, but not an insignificant amount.
Now the bloody internally routed cable has so much friction that I have had to go external, tethering the gear cable to the brake cable. They’ve offered to take it and have a look but that means stripping, boxing and sending it back.
Another annoyance – I want a spare mech hanger. They told me that they didn’t do them any longer and weren’t getting any. I asked if they knew of any other companies that would stock such an item or whether they had a code that I can look around with. “no” came the reply. Offered nothing. At this point I lost my rag a little. Sure it’s £20 mech hanger but it’s fairly fundamental. It’s their bike….who else can I turn to?
Expect a little more to be honest.