Big up for CycleSurgery customer service

4 posts & 3 voices | Started 5 months ago by ourmaninthenorth | Latest reply from foxyrider

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ourmaninthenorth - Member

So, I placed an order for some half price Sidi shoes from the recent PSA about CS's Time Out Tuesday sale.

No sign of shoes, then an email explaining that an error meant CS had accepted my order without any shoes to sell to me.

They could have said "sorry, here's your money" (actually, they hadn't charged me). Instead, they've offered me 50% off any shoes they sell.

Which I think is pretty good customer service. Nice one CycleSurgery.

Posted 5 months ago #
jimbobrighton - Member

in reference to the Evans thread earlier, it's a shame that good service doesn't get celebrated as loudly considering how quick people are to name and shame on forums.

Just sayin' like.

Posted 5 months ago #
ourmaninthenorth - Member

Agreed, hence making sure we all do our bit now and again.

Posted 5 months ago #
foxyrider - Member

Yip all good from my POV regarding CS

Posted 5 months ago #

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