I guess this is an open letter of thanks to Hope Tecnology.
I’ve a 5 year old vision 2 light which had connection problems on the plugs. I gave Hope a ring and they said ‘yeah, whiz it back, it’s out of warranty so there might be a charge, but we’ll see what we can do.’
Four days later, the light’s back with a new lead on the light head and a completely new replacement battery pack (it’s a sealed non dismantleable unit) Free of charge!
Awesome service, on fantastic products.
Thank you Hope!
(And that’s why my bikes are bristling with their products….. I’d better start saving for the new crankset!)