I’ll have you know I’ve never stuffed anything up don!! And I’m surprised that you could suggest such a thing!
During my time as a student they began repossession proceedings on my house after negotiating a single late payment due to student loan company cock up and late payment. Barclays agreed it was ok but still began proceedings. 😯
Also while drinking,shagging and having fun studying, Barclays decided to call in all overdrafts. I paid mine closed the account and changed banks. 3-4 months later I received a statement demanding over 300 quid. I called and spoke to the customer service girl. Apparently an 18 pound cheque was in the system and had grown to over 300 in 3-4 months and she was adamant that I should pay in spite of telling her that as I received statements every month when I had an account I wouldn’t consider anything beyond the first month. You owe 318 quid she said. Over half an hour and no movement from her, I was shouting, something I seldom do. Eventually she agreed to take the ‘debt’ to 30 quid and would write it off. No apology, nothing.
They’re scum.