Erm, I’ve got a Savant and it’s the most comfortable helmet I’ve ever owned.
It shouldn’t be twisted under your ears at all.
I am not quite sure I understand where the issue is coming from?
So, you have plonked it on your head and twiddled the rear dial to get it snug?
Undone the side clasps to adjust the under ear position of the straps? But with them in the right position, there is too much material on the side of the strap that you can’t adjust to pull through the excess?
On mine, there is a load of excess strap on the adjustable side of the chin clip that I keep meaning to trim down, but I’ve not had an issue setting it up.
I can take another look this evening, but I can’t visualise what you mean (unless it’s what I say above about there being too much non-adjustable material on one side…..?)