Arnold Clark, are they the worst car dealership in the world? Yesterday I went in to Arnold clark having seen a couple of potential new cars, that fitted the budget, needs etc. All I can say is I have never had such bad customer service as a potential customer. The salesman wanted me to sign for the car before I even took it for a test drive. I explained how could I possibly make a decision on a car without a decent test drive. Earlier in the process he said I could test drive it, then when I insisted on a test drive he then came up with the excuse that you needed both parts of your driving licence. I think this was a lie, but I’m trying to confirm this with other Arnold branches. Certainly a different main dealer said this was a nonsense and they don’t even check licences, since its your responsibility and not the dealers!!
I’ve never liked sales people. Especially never liked car salesmen. Clearly they have no morals, no conscience. If they did they wouldn’t be in car sales. But at the end of the day, does Sir Arnold Clark care, no because he’s a multi millionaire and just wants sales. But perhaps he should, because he lost my business due to the salesman attitude, (I would hate to think what would happen if some unconfident female went in) I’ll be writing to AC chief executive, but he won’t care.
Has anybody else had this experience in AC?