Bought (well I paid for some stuff)on 15 June posted 17 th June
Not arrived yet and their correspondence is sporadic at best ...dont reply to e-mails and I need to send them repeatedly to get a response dont answer the phone repsond to telephone messages etc...when they do they are not very helpful though they have reassured me though that when they get the returned items from the post ofiice (now at 8 days waiting for this) they will post them to me at no extra cost as it was not my fault 
I have never used them before are they always this awful or have I been unfortunate
I know the sale of Goods act ta and paid by credit card so that is not the issue.
I dont blame them for the Post Office messing up either but surely they could either send me some items from stock/answer my calls/ e-mails or refund my money. The cuhstomer service in dealing with the problem is pi55 poor
Bike Forum
Are JE JAMES Rubbish or was I unlucky?
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Posted 2 years ago #
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If you've paid by credit card, then get onto them which should speed things up.
Posted 2 years ago # -
just do a search on here! I won't touch their mail order with a barge pole.
Its prob ok if you don't mind ringing them everday to get a different story of why your stuff hasn't been sent out, and you prefer 8 week delivery rather than next day.
Posted 2 years ago # -
You aren't unlucky!
Posted 2 years ago # -
In the shop they're not bad (I've actually had quite positive dealings with them recently), but their mail order has a very poor reputation.
Posted 2 years ago # -
Should have gone to merlin!
Posted 2 years ago # -
my LBS in sheffield was CRC and wiggle, despite numerous attempts, either ending in, "no i cant wait that long for you to order it", or "HOW MUCH!" i just gave up.
Quite happy to buy from LBS's in Derby, it's a fiver on the train, usualy get good service at Mercian or Samways, genreraly save the train fare at least, and get a free meal out of my parents.
Posted 2 years ago # -
so you havent recieved the items, which is royal mails fault, or you werent in to sign for them which is your fault? Have i got this completely wrong??
They are not a charity, they have to go through royal mails piss poor paperwork and loop holes before they can send you another.
Posted 2 years ago # -
they have to go through royal mails piss poor paperwork and loop holes before they can send you another.
strictly speaking the Post Office are not responsible for JE James's internal policies on delivery. A replacement could be dispatched while the lost item is in transit, and that's a different contract
Posted 2 years ago # -
JE James awarded the worst mail order service award 2009. Previously held by Dave Hinde in 2008!
Posted 2 years ago # -
turnip, read the op again.
Posted 2 years ago # -
On the subject of Royal Mail, anybody else think that them offering insurance on your postage is a bit silly? I trust them to deliver it safely.
Posted 2 years ago # -
It is the retailers responsibility to get the goods to you.
Posted 2 years ago # -
On a more positive note, I'd describe JEJames as.....
.....variable.
Posted 2 years ago # -
just visit the shop, they're nice guys really
Posted 2 years ago # -
They are my LBS and TBH, initially, they were a tad fickle but once they'd got to know my face (shouldn't be like that I admit) they were OK: however I had to tell their mechanic to fit a spacer behind a 10sp cassette on a 9sp freehub on groupo I was having built which was causing the grinding noice they couldn't correct??????
So....yeah (in an Eddy Izzard kind of way??)
Posted 2 years ago # -
Mail order is rubbish. Waited 1 month to recieve the correct rear mech after they forgot my order then sent wrong one!
Posted 2 years ago # -
Poor and then poorer. Shame they have cheap stuff else i would be able to avoid them for ever.
Posted 2 years ago # -
Was just setting reminder there to phone them in the morning about cheap Boxxer 2010s on website....hmmm
Posted 2 years ago #
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