Good –
2Pure (replaced Niterider battery I had bought in US and abused FOC out of warranty)
Hope
Chain Reaction where excellent with something that was not there fault but down to –
Commencal (also good over same issue)
Voodoo – had a lovely chat with Joe Murray himself who sent me a load of frame decals
And non bike related –
Sky
Virgin Media (surprisingly as when they where NTL I actually ended up with an out of court settlement!)
Bad –
Halfords didn’t cover themselves with glory refunding me recently (although easy to get hold of and generally cheery and helpful on phone, just fell down after initial contact)
(Not bike related but by a long way worst ever are)
BT – worst experiences ever over last 2 weeks
Royal Mail
John Greed Jewellery
Can’t actually think of a bike related complaint that I haven’t had resolved with minimal fuss
Edit just did – Oakley!! Sent broken glasses off years ago on promise of a repair never heard anything, chased repeatedly eventually told unrepairable, end of conversation. By other people’s experiences though this was unusual and it certain ally hasn’t put me off them as I’ve since bought a few more pairs