I would like to add my experience to this thread so no one else has to suffer the same.
29th May I placed an order for a pair of shoes.
12th June When there was no sign of them I e-mailed to ask what was happening with the order.
I was informed that
i have been away and the order being processed now
This is where the status changed from processing to despatch.
24th June Still no sign so another e-mail asking for an update as I haven't received my order.
Thanks for the e-mail let me check.
Sorry to keep you can't see why it has been stuck in despatch as we have
plenty of stock, I think i will complete the order myself keep an eye on the
Surprise surprise the order is still awaiting despatch so yet another e-mail.
Sorted now nothing to do with stock its one of top sellers the system
doesn't like your order for some reason done it manually.
At this point the order status changed to dispatched. So I asked what method they used to post them so I would know roughly when to expect the order.
normally second class parcel
I though fine that will take quite a few days to arrive.
3rd July parcel eventually arrives with a special delivery sticker and postage date of 2nd July so yet again more lies!
My order took 35 days from order to delivery. The website clearly states that
our standard delivery you can expect to see your goods in 3-5 working days unless otherwise stated
At no point was anything otherwise stated.
I feel that I have been perfectly pleasant throughout and very patient and I wouldn't normally do something like this but I feel that I have possibly been lucky this time. And before anyone comes in and says anything about sticking with my Lbs they don't stock the shoes I was after.
It appears that my order is not the only one to have trouble.
Hope this saves just one person from the same fate as me and others have faced.