Travelled with them to Abu Dhabi at New year – never again…
Flight was delayed because of fog. Fair enough. Got voucher at heathrow for food and drink, ok.
Delayed coming into Bahrain, missed connecting flight. Communications non-existent, same for food and drink.
Trip ended up taking 48 hours instead of 24, massive sleep deprivation (30 hours no sleep), shortened trip and out of pocket for expenses on food in Bahrain and phone bill trying to let my hosts in Abu Dhabi know what was going on…
Asked for refund of my expenses – refused as fog was not their fault… legally they’re within their rights but there’s no way I’d trust them again if this is how badly they deal with that kind of situation – fog in the Gulf is regular, not an unpredictable situation at all…