I moved house on 9th September and set up redirection of my mail on-line. I have not received and redirected mail yet apart from some for someone with the same surname who lives at a different address.
I have phoned the RM customer service line who have confirmed that the redirect was set up correctly and said that they would email my local sorting office.
The first call was over a week ago and I still have no properly redirected mail and am still receiving mail for the person with the same surname. I have called twice more but no joy.
Is it possible to go down to the local sorting office to try to resolve the issue? - should I try calling or visiting the local office to sort this out?
I am getting quite peeved as I have lost loads of mail due to this issue (we moved very quickly and I did not have time to inform all companies of our new address).