How long for WH Smiths? Magazines, books, cards, DVDs, stationary.. all easy to get online.
Or in Tesco’s.
Good example. Over Christmas I had the misfortune to go ‘into town.’ The car park was pay and display, I had to walk to shops in the rain and when I went into WH Smiths it was untidy, cramped and cluttered. The book I wanted to buy was £18! Ignored that but picked up a cycling magazine, only to be offered by a mardy till person a brick of a chocolate bar for £1.
Still needed the book so drove down the road into the huge (free) tesco car park, went into store and picked up the book for £10. Why would I ever choose to go back to WH Smiths?
Incidently, I noticed the WH Smith street vendor in Ripper Street was pretty mardy as well. Seems their customer services training hasn’t moved on.