I'm not really one ever to write to a company to complain but I am going to do so on this occasion just to point out something which I reckon you will see anyhow reflected in bike sales in the uk, which actually has really frustrated/angered/disappointed me.
I love cycling..its been a passion of mine for 20 years plus both road and mountain bike...I have spent a lot of money on both over the years.
I particurlarly enjoy mountain biking and spent what is a considerable amount of money in my eyes on a full suspension mountain bike about 4 years ago on a cannondale rize 140mm (I have had a Specialised Hard Rock, Giant NRS3 and Giant Anthem,Rocky Mountain ETSX50 in the past) , on which I have pretty much upgraded everything.
I bought a giant defy road bike earlier on in the year for touring. I considered myself a big spender on bikes and kit over the years and after having spent more than 2.2k on a custom built steel road bike and a 5" travel full suspension mountain bike. Prices now have become too high for me to consider to buying a suitable replacement and my choice is now being limited. I dont want a lower spec bike to the one I'm currently ride.
I borrowed a friends Trance X 2012 model last year and rode it ...I loved it..I was very impressed...I had my heart on buying a frame and moving my kit onto it .....but Now I can't as you're only doing 27.5" bikes now....
Well I have to tell you that I didnot sneer at 29" when they came out, I rode one and guess what I didnot like it....in fact where I ride it was simply rubbish in my opinion.
I have picked up a giant trance X2 27.5" in the shop, I love the way the frame looks and its heavy in comparison to what I currently have and the top model would cost me nearly £4k...money I can't warrant spending on a bike now.
But more importantly I like my 26" mt bike and its what I WANT TO stay with, and I am not alone, most of my friends actually are rather annoyed as being forced down the 27.5" route...not just by yourselfs but by other companies and are all saying the same thing which I can't print in English as its considered bad language.
I'll be staying with 26" but unfortunately it won't be with Giant which is a shame as I would have bought an Advanced carbon trance x frame and paid the price provided it was less than 2K.
Is the frame in a 26" still available to buy in another country ?? You cannot surely be destroying all your tooling for 26" bikes just yet ??
I just wanted to let you know that you have lost my possible business unfortunately and am unlikely to buy a 27.5" at even under 2K as the bike weighs 29-30lb as I asked to weigh one in my local shop.....I would then have to buy new lighter equipement to fit....is not my ideal way to buy a new bike and be told that my old gear is now effectively redundant.
I don't see many tyre adverts in 27.5" either in the magazines nor forums I visit.
Yours disappointed a lost Giant Trance X (frame) possible customer in 26"