I know a lot of us take to the forums to clobber companies who let us down but thought it would be nice to balance that out by high fiving Howies for their rather outstanding customer service. Sorted out a problem with some shrinking merino pronto. I'd previously thought once purchased any problems like this would be put down to user error, but were Howies happy to stand by their products.
Well done H!
*I don't work for Howies but I do buy their stuff