No signs of power at all is a bit weird. I’d double check the socket and fuse especially if it runs from a fused spur as washing machines often do. Another common problem on some machines is a sticky door lock. Usually temporarily solved by a hefty thump to the face of the machine near the lock. I’d have thought this wouldn’t give the symptoms you describe but you never know.
That was the first thing I did! Well, the first thing was to check the lights (thought we’d had a power cut), then I plugged the washing machine into the socket the kettle had been plugged in to, and vice versa. Kettle worked in both sockets, washing machine in neither. Swapped the fuses – kettle worked with the fuse from the washing machine, washing machine didn’t work with the kettle fuse. Swapped them back, kettle worked, washing machine still didn’t. Checked the door, checked the wires and pipes in the back – all fine.
Surely the Sale of Goods Act (or whatever it is called now) applies.
That’s what I’m trying to find out – I know that I’m entitled to a replacement or refund, but I don’t know if they have a time limit to provide those by, or whether (as someone from Currys claimed) they have to have the fault confirmed by an engineer first. I would have thought that if Currys had it in stock, they would have given me a replacement Asap, but no. :/
Also, why do people still use the likes of Currys when ao.com exist?
ao.com was more expensive for the same machine. Although if their customer service is decent, maybe that extra £100 would have been worth it!