The regulations cover a range of circumstances – not just tech problems.
Anyone who has ever been on the wrong side of ‘denied boarding’ (overbooked flight) with Easyjet would be happy to stuff this straight up their commercial management.
I know I would – for the cyncial way they left us stranded. Then claiming; the stay of judgement was in some way relevant to denying statutory compensation – until some undetermined date.
When things go wrong they just hang you out to dry – quite literally running away.
I can think of no other (legal) service I have been involved with where it’s ‘policy’ and legal to shaft customers so cynically.
Heinous statute backed compensation is the only thing that will stop them. Bravo!