re: PITA supplement, I know builders who genuinely put sums in their invoices titled GFA - general ******* about.
Aggh!!...Totally irrational customers that push the boundaries of 'Always right'
had worked out that they could back up then entire server onto a couple of floppy disks,
A variation on this, I once went to a site with issues restoring from a backup. Transpires that they had a system which backed up across multiple floppies, and they'd "streamlined" the backup procedure by realising that they didn't need to sit there swapping twenty disks after all, they could just hit "ok" when it asked for the next disk in the set and it'd carry on using the same disk...
Had one right pita this week company use to hire lots of forklifts from us but now only has two(all his other sites have closed down)anyway calls in a breakdown on the 6 jan colleuage attends orders part I return 3 days later fit said part truck still not working no one on site know nothing,connect up laptop to discover customer has been running truck since crimbo eve with coolant warning error on dash,tell customer he has damaged engine in truck and he's got to pay for it(vw diesel ouch)cue customer ranting it's all my fault and how he's not paying etc etc sometimes you have to just walk away ether that or I was give him a slap
Almost the entire of my last job in the bank was telling customers they were wrong, and exactly why they were wrong, and how to be less wrong, and if that didn't work punishing them for their wrongness. If the customer was right, they had no use for my services But still people would say "the customer is always right".
I had a student (aged about 40) ring me up to complain that her friend had got a better grade in GCSE science than she had.
Customer service always has some pearlers, I worked in the ski industry and heard some very special people say some very stupid things.
Best recent one was after we had tested an application about 9 months ago, they rang up in a bit of a flap about a security problem that we 'had missed'. We had a quick look at it and they had replaced the whole application with something else but somehow we were supposed to have known that and silently gone back and tested it for them. Bizarre and irrational. I eventually got some sense but it took a while and a fair few people to actually point out that we were not mind readers !
I'd have to refuse that as well, stating that anyone could have signed that; how do I know that you are the person named on the card?
In that instance, it was you that was out of line.
Konabunny - out of line, how?
Many years ago someone I know well worked in a village shop, on the butchery counter. Mrs Smith comes in, wanting some corned beef. My friend reaches for the corned beef on display to slice it for her but she doesn't want that piece, she wants some from a new tin. Sigh.
So- the customer is always correct remember- he nips out to the cold store and retrieves a can of corned beef (BTW- these things are big, about the size of a 5 litre oil can). Can is opened in the preparation area to the incessant nagging of the customer. Using an old fashioned 'stab it and jack it along' type can opener can leave nasty sharp edges and inevitably under stress the web between my friend's thumb and fore-finger was sliced open. Loads of blood, all over the place. Woman rants and nags on, oblivious of the damage. Under the tap goes the corned beef. A quick nod to the other staff to continue serving and the meat was sliced to Mrs Smith's satisfaction.
The customer is always correct.
I do not condone this behaviour. FWIW, It was in about 1980 or 1981.
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