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  • 4 week old MTB – BB gone – should LBS replace?
  • bonesetter
    Free Member

    Perhaps a dozen rides or so on a Specialized Fat Boy and BB toast

    Is it fair to ask LBS to sort out?

    Posted 9 years ago
    creamegg
    Free Member

    yes

    Posted 9 years ago
    weeksy
    Full Member

    I’d certainly ask… but I wouldn’t be too upset if they said no.

    Posted 9 years ago
    Rorschach
    Free Member

    A dozen rides immersed in water and jet washed? Or a dozen rides and cleaned responsibly 😉

    Posted 9 years ago
    jambalaya
    Free Member

    Yes, its a warranty issue so they should be able to claim from the manufacturer/supplier.

    Failing that I would put a decent component on, the BB on my Giant lasted less than a year but the Hope replacement is still going strong as it’s more easily maintained.

    Posted 9 years ago
    scotroutes
    Full Member

    The opt-out would be that bearings aren’t covered by warranty but I doubt they’d pull that one (they’re not On One after all).

    Posted 9 years ago
    bonesetter
    Free Member

    Good grief, no-one jet washes their bikes anymore do they?

    I suppose thing is I wouldn’t want the BB replaced with the same as there now

    Posted 9 years ago
    tomaso
    Free Member

    4 weeks is not a reasonable level of durability regardless of whether it was used once or twenty times – it just isn’t fit for purpose or of metchantable quality – both provisions of the Sale of Goods Act.

    I would get quite annoyed if they didn’t honour their obligations and replace the BB.

    Posted 9 years ago
    scotroutes
    Full Member

    I seriously doubt you’d get anything else.

    Posted 9 years ago
    IdleJon
    Full Member

    More important than how many rides or how many weeks since purchase – how far has the bike been ridden since new?

    Posted 9 years ago
    bonesetter
    Free Member

    Not more than 300 miles I wouldn’t have thought

    Posted 9 years ago
    Thrustyjust
    Free Member

    I’d ask to pay a bit towards a better one. Mates 105 road one failed 3 times. He asked for a Dura Ace replacement , paid a few quid. Year later all still sweet. His was a Spesh from a Spesh shop.

    Posted 9 years ago
    Rorschach
    Free Member

    4 weeks is not a reasonable level of durability regardless of whether it was used once or twenty times – it just isn’t fit for purpose or of metchantable quality – both provisions of the Sale of Goods Act.

    So if it’s done half a dozen river crossings and then left outside and the bearings have corroded and seized. Presumably that would still be warranty?
    .

    Yes, its a warranty issue so they should be able to claim from the manufacturer/supplier.

    What if the supplier rejects the claim?

    Posted 9 years ago
    jimw
    Free Member

    Same thing happened to me after 4 months with an Orange 5 with one of the original Race Face x-type BB which were known to be poor. Asked the shop to upgrade to Hope, paid a few pounds extra and it was still sweet when I sold it 4 years later
    Edit: should have said the the LBS agreed on replacement without a quibble, then took it up with Race Face/Orange as my contract was with the LBS

    Posted 9 years ago
    bonesetter
    Free Member

    ^ That sounds the absolutley fair and proper thing – not just replace – upgrade

    Posted 9 years ago
    cloudnine
    Free Member

    When you say its toast.. is it just creaking or does it turn / wobble/ has play etc

    Posted 9 years ago
    PeterPoddy
    Free Member

    The opt-out would be that bearings aren’t covered by warranty but I doubt they’d pull that one

    Having seen first hand how SBC deal with warranty claims, and bearings in particular, I’d be pleaseantly surprised if they didn’t say exactly that.

    Posted 9 years ago
    grey
    Full Member

    I ruined a Deore one in six weeks with normal use, it actually seized up with rust. Current XT one has probably been in for a year with no problems.

    Posted 9 years ago
    bonesetter
    Free Member

    It started creaking at the midle of the ride, and then quickly got worse

    Super crackling BB now

    Posted 9 years ago
    stophe
    Free Member

    Without seeing it I’d hope they would swap it out without any quibble. A good shop would offer the opportunity to upgrade and pay the difference too.

    Posted 9 years ago
    bonesetter
    Free Member

    ^ this is what I’m hoping for, and is fair IMO

    Posted 9 years ago
    stophe
    Free Member

    They’ll be out of pocket for the labour time but on such a new bike it is hardly going to take long. Hopefully they’ll have what you need to get you going again as soon as

    Posted 9 years ago
    Kahurangi
    Full Member

    I had a BB on a roadie go after a few weeks and one wash.

    They (Bike Shop Hexham, RIP) replaced with well less than a nanoseconds hesitation.

    Posted 9 years ago
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